Refund policy

At That Buddy Bob / NROSPC, every item is custom printed just for you when you order it! Because each piece is custom made on demand, we do not offer returns, refunds, or exchanges for size, color preference, or buyer's remorse.

However, we stand by the quality of our gear. If we make a mistake on your order, we will send you a free replacement right away!

Eligible Replacement Situations
We will gladly replace your item at no additional cost if:

• Wrong Item Sent: You received a different size, color, or design than what you ordered.
• Printing Defects: The print is faded, misaligned, smeared, or visibly damaged.
• Garment Defects: The item arrives ripped, torn, stained, or damaged.
  

**Note:** To be eligible for a replacement, issues must be reported within 14 days of delivery.

How to Request a Replacement
If you received the wrong or defective item, please follow these simple steps:
 1. Send an email to thatbuddybob@gmail.com with your Order Number in the subject line.
 2. Include a brief description of the issue.
 3. Attach clear photos showing the problem (e.g., a photo of the defect, or a photo of the size tag/label alongside the packing slip if the wrong size/item was sent).
Once we review your request and verify the error, we’ll process a replacement and ship it out as quickly as possible. Replacements may require you to return the original item.

Non-Refundable / Non-Replaceable Situations
Because products are printed on demand based on your specifications, we cannot offer replacements or refunds for:

• Incorrect Size Ordered: Please make sure to check our sizing charts carefully before completing your purchase.
• Incorrect Shipping Address: We are not responsible for orders shipped to an incorrectly entered address.
• Change of Mind: Orders cannot be canceled or modified once they have entered production.